I had noticed it seemed to stop on a file within the same folder (not the same file). If I tried to rerun a scan immediately after I stopped one, it would freeze on the same file however, if I waited until hours later to rerun, it did not freeze on the same file. Any scan - Quick, Full and the scan that can be run before the system boots.
I uninstalled using the Windows control panel.ġ. I have had Avast! on my machine for over a year and have had no problems until recently.
I currently have Avast! - the free version and Malwarebytes (the free version) How did you uninstall Avast (use the Avast Uninstaller tool ) or some other way?Ģ. Have you cleaned your machine with something like CCleaner Slim Version prior to scanning?ħ. What is the file name that the scan is getting "stuck" on during the scan?Ħ. Have you changed any settings in Avast?ĥ. Did you make any kind of changes to your scan (Custom, PUP's)?ģ. What kind of scan are you trying to do?Ģ. We also need the following information from you:ġ.
How did you uninstall previous versions of any of these software (via the vendor's uninstaller tools or some other way)? Trial versions of AV, FW and other security programs What other security software do you currently have or did you have in the past on this machine including: In addition to the above questions asked and waiting for a response from you:Ģ.
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